Wednesday, August 5, 2009

"Update" sounds like such a good thing!

I updated my iPhone OS to version 3.0 last month and have had all manner of trouble ever since. I wish I hadn't updated!! Why don't companies release an OS version that's all ready to go instead of one that's full of bugs? I'm really frustrated.

The problems:
  • The update removed the restrictions I had installed to prevent the phone from connecting to the data network, since we weren't paying for the data service. This resulted in $200 worth of data downloads before I realized what was happening and reinstalled the restrictions.
  • OS 3.0 causes overheating problems. Result: loss of battery life. I can barely get through an entire day without needing to recharge.
  • Whether it's the overheating or something else, iTunes cannot read the information on my phone, which means I can't sync with my computer, which means I have no backup of the info on my phone.
  • Last time I tried to sync, iTunes removed all the music off my phone. It's still on my computer, but I no longer have music on my phone (although the memory indicators show that the music files are still taking up space on my computer.)
  • Starting this morning, my phone does not ring when someone calls it. I don't know I've received a call until the notification of new voicemail comes through. And the phone does not show that I've missed a call.
DH left for CA this afternoon (interview) and Z went down for a nap (though he's not sleeping, little booger). I decided it would be a good time to try to fix some of these problems. I stopped when I was referred to this website. Like I'm going to try to figure out what it's saying while my computer-guru husband is 2,000 miles away!! So I'm just going to make-do until hubby gets home.

On a positive note, I called AT&T Wireless Customer Service regarding the $200 worth of data downloads. I applied a combination of the "polite persistence" technique and the "playing dumb" technique and talked the bill down to $30. (What she did was sign me up for the data plan at $15/month and back-dated it to include the data usage from last month, so it's $15 for last month, $15 for this month, and it'll be $15 for each month forward unless we remove the service. Since this month is paid for, we'll keep it on and decide what to do later.) I was actually quite impressed with the quality of the customer service. She even admitted when she didn't know the answer to a question! ("So how do you know," I asked, "whether it was really my phone downloading the data?" They have no way of knowing. I could have claimed it wasn't my phone.)

Well, that boy is refusing to sleep and sounding like he'll cry himself hoarse, so I guess I better get up and go get him. Sigh. I was looking forward to a couple of hours to myself this afternoon. Oh well!

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2 comments:

Laurie said...

Oh, boy! That sounds like a nightmare! I hope you get it all figured out!

ehart said...

I can't stand downloading updates. They always mess things up. And every summer when the techs upgrade and download new programs on the school computers, everyone comes back to messed up computers that won't do what they need to do.