"Update" sounds like such a good thing!

I updated my iPhone OS to version 3.0 last month and have had all manner of trouble ever since. I wish I hadn't updated!! Why don't companies release an OS version that's all ready to go instead of one that's full of bugs? I'm really frustrated.

The problems:

• The update removed the restrictions I had installed to prevent the phone from connecting to the data network, since we weren't paying for the data service. This resulted in $200 worth of data downloads before I realized what was happening and reinstalled the restrictions.
• OS 3.0 causes overheating problems. Result: loss of battery life. I can barely get through an entire day without needing to recharge.
• Whether it's the overheating or something else, iTunes cannot read the information on my phone, which means I can't sync with my computer, which means I have no backup of the info on my phone.
• Last time I tried to sync, iTunes removed all the music off my phone. It's still on my computer, but I no longer have music on my phone (although the memory indicators show that the music files are still taking up space on my computer.)
• Starting this morning, my phone does not ring when someone calls it. I don't know I've received a call until the notification of new voicemail comes through. And the phone does not show that I've missed a call.

DH left for CA this afternoon (interview) and Z went down for a nap (though he's not sleeping, little booger). I decided it would be a good time to try to fix some of these problems. I stopped when I was referred to this website. Like I'm going to try to figure out what it's saying while my computer-guru husband is 2,000 miles away!! So I'm just going to make-do until hubby gets home.

On a positive note, I called AT&T Wireless Customer Service regarding the $200 worth of data downloads. I applied a combination of the "polite persistence" technique and the "playing dumb" technique and talked the bill down to $30. (What she did was sign me up for the data plan at $15/month and back-dated it to include the data usage from last month, so it's $15 for last month, $15 for this month, and it'll be $15 for each month forward unless we remove the service. Since this month is paid for, we'll keep it on and decide what to do later.) I was actually quite impressed with the quality of the customer service. She even admitted when she didn't know the answer to a question! ("So how do you know," I asked, "whether it was really my phone downloading the data?" They have no way of knowing. I could have claimed it wasn't my phone.)

Well, that boy is refusing to sleep and sounding like he'll cry himself hoarse, so I guess I better get up and go get him. Sigh. I was looking forward to a couple of hours to myself this afternoon. Oh well!